Return Policy for Paheli Jaipur
At Paheli Jaipur, we take pride in the quality and craftsmanship of our products. However, we understand that issues may arise and are committed to ensuring your satisfaction. Please find below our return policy:
Returns for Defective or Damaged Products
We accept returns only if the product is found to be defective or damaged upon arrival. If you receive a defective or damaged product, please contact us within 3 days of receiving your order.
Process for Returning a Defective or Damaged Product
- Contact Us: Immediately notify us by emailing hi@pahelijaipur.com or calling +91-9829301002. Please provide your order number, description of the issue, and photographic evidence of the defect or damage.
- Return Authorization: Upon reviewing your return request, we will provide you with a return authorization and instructions on how to proceed.
- Shipping the Product Back: The product must be returned in its original packaging and condition. Please note that return shipping costs will be borne by the customer.
- Inspection and Refund: Once we receive the returned product, our team will inspect it. If the return is approved, we will issue a refund to your original method of payment within [Specify Number of Days] days.
Color Variations
Please note that the actual color of the product may vary from the photo displayed on our website. Variations in color are not considered a defect or damage. We strive to present the most accurate colors of our products on our website. However, the actual color may vary due to factors such as monitor settings, lighting conditions during photography, and slight variations in dye lots.
Non-Returnable Items
Products that are not defective or damaged are not eligible for return. Products that have been used, altered, or washed are not eligible for return.
Customer Service
If you have any questions or concerns regarding your order or our return policy, please feel free to contact us. Our customer service team is dedicated to assisting you.
Changes to the Return Policy
Paheli Jaipur reserves the right to update or modify this return policy at any time without prior notice.
Thank you for shopping with Paheli Jaipur. We appreciate your understanding and adherence to our return policy.